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Q & A Information

Q & A Information

Q: Do you have a walk in store?
A: No. We do not have a walk in store or factory for visiting.
All business is conducted through this website. Orders are accepted online 24 hours a day seven days a week by credit card.

This arrangement of doing business has worked well for us for since 1999 and is key to keeping costs down for our customers.

Q: I think my card was charged twice, I see two charges when I pull up my on line statement?

A: When you place the order on line, you Authorized the money to be taking out from your credit card, it is called the pending charge, Your Bank will hold the money for your order for a number of days depending on your bank. Your bank is making sure the money is there when we later submit the purchase charge when we are ready to ship your order.
When we submit the charge later your on line bank statement will show it as a 2nd charge and this cause confusion thinking you were charged twice. However your bank and our bank will settle and clear the transaction in 2 to 3 days, you will then see only ONE charge on your statement.
You always can call your bank to verify this information and any questions you have.